What is Code42 CrashPlan?
Code42 CrashPlan is a cloud-based enterprise solution that automatically backs-up your data.
How do I get it installed on my computer?
Code42 CrashPlan should already be installed on your computer. Please contact ORIS for technical support: https://research.utdallas.edu/help
How often does a backup occur?
By default, Code42 CrashPlan protects new file versions every 15 minutes.
How long does it take to back up my computer?
It typically only take a few minutes. However, if you are backing up for the first time, i.e. transferring data to a new device, it may take longer.
How far back is data stored?
- For one week, keep a version: Every 15 minutes
- After one week, keep a version: Every day
- After 90 days, a version is kept: Every week
- After one year, a version is kept: Every month
- Deleted files are removed: After 90 days
How can I restore backed-up data?
Data can be restored using the Code42 application console by signing in with your NetID and password. For more information, refer to the document: https://support.code42.com/CrashPlan/6/Restoring/Download_files_from_the_Code42_app
Can I transfer my backed-up data when I move to a new computer?
Yes, ORIS will transfer your data using Code42 CrashPlan to your new computer. For more information, refer to the document: https://support.code42.com/CrashPlan/6/Configuring/Replace_your_device
Does Code42 CrashPlan have to be open in order to backup data?
No, as long as you are signed into Windows/MacOS, CrashPlan automatically runs in the background.
How do I know if Code42 CrashPlan is backing up my data?
You will receive a weekly e-mail which details the status of your backup. If your computer does not show a back-up status of 100%, please contact ORIS at: https://research.utdallas.edu/help